Refund and Returns Policy

Return, Refund, and Warranty Policy

Effective Date: October 30, 2026
 
Thank you for shopping with AKSMI (aksmi.in). We want to ensure that you have a seamless experience while purchasing our electronic products. Please read our policy regarding returns, refunds, shipping, and product warranties below.
1. 7-Day Return & Replacement Guarantee
We offer a 7-Day Return and Replacement Guarantee from the date of product delivery. If you receive an electronic product that is damaged, defective, or different from what you ordered, you are eligible for a return or replacement under the following conditions:
  • Condition of Product: The product must be unused, unwashed, and in the same condition that you received it.
  • Original Packaging: It must be returned in its original packaging, including all tags, user manuals, accessories, boxes, and invoice.
  • Exclusions: Returns will not be accepted if the product has been physically damaged, burnt, modified, or tampered with by the user.
2. Return Shipping Charges
  • Customer Responsibility: Please note that return shipping charges are to be borne by the customer.
  • Shipping Back: Customers will need to securely pack the product and ship it back to our registered business address using a reliable courier service. Shipping costs incurred for returning the item are non-refundable.
3. Refund Process
Once we receive your returned item at our warehouse, our technical team will inspect it:
  • If the return is approved, we will initiate a refund to your original payment method (Credit Card, Debit Card, UPI, or Bank Account).
  • Refunds usually take 5 to 7 business days to reflect in your account, depending on your bank or payment partner.
4. 1-Year Product Warranty
All electronic products purchased from AKSMI come with a standard 1-Year Limited Product Warranty starting from the date of purchase.
What is Covered:
  • Manufacturing defects in materials or workmanship under normal usage conditions.
  • Technical or internal component failures that occur without external interference.
What is NOT Covered:
  • Physical damage caused by drops, accidents, water spills, or liquid logging.
  • Damage resulting from improper voltage input, power surges, or lightning strikes.
  • Any product that has been repaired, opened, or altered by an unauthorized service center or the user.
  • Normal wear and tear over time.
5. How to Claim Return or Warranty
To initiate a return or file a warranty claim, please contact our dedicated customer support team with your Order ID and a short video/photo showing the issue:
  • Email Support: support@aksmi.in
  • WhatsApp Support: +91 9057456640
  • Support Hours: Monday to Saturday (10:00 AM to 6:00 PM)
6. Business Address
For sending returns or any corporate communications, please use our registered physical address:
AKSMI
Nawalgarh Road, Near Choudhary Complex,
Charan Singh Nagar, Sikar,
Rajasthan – 332001, India
 
Scroll to Top